Refund Policy

1. General Refund Policy

Just Social offers digital subscription services, including tender catalogs, alerts, and AI audit processing. Due to the immediate value provided by our automated scraping and LLM analysis platforms, all payments are generally non-refundable once the billing cycle begins.

2. Free Trial & Subscriptions

We offer free trials on selected campaigns to let users evaluate the product before charging. It is the user's responsibility to cancel their subscription prior to the trial expiration if they do not wish to be billed. Cancelled subscriptions will continue to have premium access until the end of the current billing cycle.

3. Exceptions & Special Circumstances

Refund requests will be evaluated on a case-by-case basis under the following special conditions:

• Billing Errors: Double charges or server processing errors resulting in multiple drafts for the same subscription.
• Service Downtime: System-wide outages exceeding 72 consecutive hours where bid search or document downloading is entirely offline.
• Unused Accounts: Yearly subscription renewals requested for cancellation within 7 days of the renewal date, provided no AI audits or document downloads have occurred.

4. Processing Refunds

Approved refunds will be credited back to the original payment method (Stripe / UPI / Bank Transfer) within 5-7 business days of approval.

5. Contact Support

To submit a refund request or dispute a charge, please contact us at:
Email: justsocial71@gmail.com, support@justsocial.cloud
Phone: +91 88391 47689